WilldooIT has been an invaluable technology partner for Empire Couriers over the past 10 years. Their tailored Odoo solution hasn't just solved our initial challenges, it has been fundamental to supporting our significant growth and operational success. The team's expertise, collaborative approach and commitment to quality are exceptional. We consider them an extension of our own team.

About Empire Couriers:

Empire Couriers is a Tasmanian-owned and operated logistics company that has been providing freight and parcel delivery services for over a decade. They specialise in Tasmania-wide and trans-Bass Strait freight, handling everything from small parcels to full containers.

The challenge:

Before partnering with WilldooIT, Empire Couriers grappled with significant operational hurdles. Our existing systems were insufficient to handle increasing parcel delivery volumes and complex warehousing demands. This led to data silos between our delivery and warehousing operations, preventing real-time visibility across our logistics chain.

Furthermore, manual processes hindered our efficiency and scalability and we lacked a flexible system capable of adapting to our evolving business model.

The solution:

When we partnered with WilldooIT, they delivered a highly customised Odoo ERP solution that perfectly aligned with our business, which focuses on both parcel delivery and 3PL warehousing. 

This wasn't a standard, off-the-shelf implementation – WilldooIT undertook significant custom development to create workflows and functionalities that precisely mirrored our unique operational needs. 

They have been continuously developing and supporting this solution throughout our 10-year partnership.

The result & benefits

Since WilldooIT implemented and refined our Odoo solution, we have seen substantial benefits:

• Increased efficiency: We have significantly reduced manual effort through streamlined processes and automation.
• Enhanced scalability: The system has seamlessly handled massive increases in our business volume without a proportional rise in administrative overhead.
• Improved accuracy: We have experienced fewer errors, eliminating issues from manual data entry and disconnected systems.
• Greater visibility: Real-time data access provides us with better operational control and improved decision-making.
• Foundation for growth: This robust and adaptable system gives us the confidence and capability to pursue significant business expansion.
• Cost-effectiveness: It has proven more efficient for managing growth and complexity than our legacy systems or less integrated solutions.

Why WilldooIT?

When Empire Couriers was looking for a solution provider, we ultimately chose WilldooIT for several compelling reasons:

• Proven expertise: WilldooIT demonstrated deep expertise in Odoo implementation and complex customisation. We needed a partner who truly understood the platform's intricacies and they clearly did.
• Industry understanding: They showed a strong grasp of the unique requirements within the logistics and warehousing sector. This was crucial for us, as our industry has very specific needs.
• Partnership approach: WilldooIT focused on truly understanding Empire Couriers' specific needs and long-term goals, offering a genuine partnership rather than a generic solution.
• Odoo's capabilities: The flexibility and comprehensive nature of the Odoo platform itself was a major draw. We knew Odoo could meet our needs and WilldooIT were the perfect people to help us implement it.
• Reputation for quality: WilldooIT's reputation for quality development and ongoing support gave us confidence that we were making the right choice for a long-term collaboration.

What was your experience of working with the team at WilldooIT?  

Our 10-year partnership with WilldooIT has been consistently positive, marked by their role as a true collaborative partner who deeply understands our evolving needs. 

They have consistently provided responsive and reliable support, underpinned by deep technical expertise in Odoo and the ability to deliver complex customisations effectively. 

Their adaptability has been crucial, ensuring smooth transitions through multiple Odoo upgrades, including our current migration to V18. 

We especially value their rigorous quality control, which was essential in integrating our own developers under their guidance, ensuring high standards for all contributions. 

– Chris Kumpulainen • Owner and CEO, Empire Couriers