Implementing an ERP system is one of the most transformative and complex moves your business can make.
Whether you are a manufacturer outgrowing MYOB, a distributor struggling with multiple spreadsheets or a service company ready to replace Xero with a comprehensive business management solution, success hinges not just on technology, but on meticulous planning, strategic stakeholder engagement and a strong focus on user adoption.
Here is how leading businesses are preparing for ERP success in 2025 and how you can, too.
1. Start with clear objectives and a detailed plan
Every successful ERP journey begins with a clear vision tailored to your business needs.
Define what you want to achieve, whether it is streamlining operations to compete globally, improving data-driven decision-making, enhancing customer service or ensuring compliance with Australian regulations like GST reporting and Single Touch Payroll.
Set measurable KPIs such as:
- Reducing manual data entry by 70%.
- Improving order fulfillment speed by 50%.
- Achieving real-time inventory visibility across multiple locations.
- Ensuring 100% compliance with Australian tax requirements.
A comprehensive project plan, broken into manageable phases, will serve as your roadmap and keep the project on track. Here is a rough implementation timeline for a business with 5 to 20 system users:
- Planning and selection: 2-3 months
- Data preparation and compliance mapping: 1-2 months
- Configuration and testing: 2-4 months
- Training and go-live: 1 month
- Post-implementation stabilisation: 2-3 months
Larger businesses may require a longer lead time / run up / preparation before go-live.
2. Engage stakeholders early AND often
Early stakeholder involvement is often a game-changer. By including department heads, end-users, executives and even key suppliers or customers from the outset, you ensure that the ERP system addresses real business needs and not just IT requirements. This early engagement:
- Surfaces critical requirements like Australian compliance needs and industry-specific processes.
- Identifies potential challenges before they escalate (such as integration with existing Australian banking systems).
- Fosters a sense of ownership and reduces resistance to change.
- Builds trust and transparency which are essential for navigating the inevitable bumps.
HOT TIP: Assign a dedicated project manager familiar with Australian business practices and create a cross-functional team. Regular workshops and feedback sessions keep everyone aligned and invested in the project's success.
3. Selecting the right fit ERP solution and partner
Not all ERP systems are created equal. Evaluate platforms based on your business’s unique needs, scalability, customisation options and critically, their understanding of Australian compliance requirements.
Key considerations for businesses:
- GST and BAS reporting capabilities.
- Single Touch Payroll integration.
- Fair Work compliance features.
- Multi-currency support for international trade.
- Integration with Australian banking systems.
Industry-specific guidance:
- Manufacturing ERP: Look for solutions that handle complex Bills of Materials (BOMs), production planning and quality control – essential for Australian manufacturers competing globally.
- Distribution business ERP: Prioritise multi-warehouse management, route optimisation, and real-time inventory tracking across different states.
- Timber industry ERP: Ensure the system can manage pack tallies, grade management and the unique docking requirements of the Australian timber sector.
Cloud-first and hybrid ERP solutions are gaining traction for their flexibility and cost efficiency.
Equally important is selecting an implementation partner with a proven track record, one who understands both the technology and your business context.
Red flags when choosing an ERP vendor:
- Promises unrealistic timelines.
- Won't provide local Australian references.
- Doesn't understand Australian compliance requirements.
- Pushes for immediate decision without proper discovery.
- No local support team or relies solely on offshore assistance.
4. Prioritise data integrity and security
Data migration is often the most underestimated challenge in ERP projects. Clean and validate your data before migration, paying special attention to:
- Customer and supplier Australian Business Numbers (ABNs).
- GST rates and tax codes.
- Chart of accounts alignment with Australian standards.
- Historical transaction data for ATO compliance.
Establish strong data governance protocols and implement robust security measures, including encryption and access controls to safeguard sensitive information and comply with regulatory requirements.
5. Pilot, test and document EVERYTHING
Pilot testing in a controlled environment helps identify issues before full-scale rollout. Use feedback from pilot users to fine-tune the system and training materials.
Maintain detailed documentation of ALL processes and changes as this is invaluable for training, troubleshooting and future upgrades.
6. Invest in change management and training
Change management is the linchpin of successful user adoption. Many businesses underestimate the cultural shift required when moving from familiar systems like MYOB or Xero to a comprehensive ERP solution.
Transparent communication, ongoing education and hands-on training empower users to embrace the new system. Provide tailored training sessions that include:
- Integration with existing business practices.
- Role-based training relevant to local job functions.
- Australian-specific processes and compliance requirements.
Address concerns promptly and celebrate early wins to build momentum across your operations.
7. Establish post-go-live support
The journey doesn’t end at go-live. A dedicated support team, open communication channels with your vendor and regular feedback loops ensure that issues are resolved quickly and the system continues to evolve with your business needs.
Ensure your support includes:
- Local Australian business hours coverage.
- Understanding of Australian compliance updates.
- Regular system health checks and optimisation.
- Ongoing training for new features and staff.
Driving user adoption: The stakeholder advantage
Businesses that involve stakeholders early see higher user adoption and satisfaction. When users feel heard and see their feedback reflected in the system, resistance drops and engagement soars. Early involvement also uncovers hidden risks and ensures the ERP solution is practical, sustainable, and aligned with business goals.
In summary:
- Define clear goals and KPIs relevant to your business objectives.
- Engage stakeholders from day one.
- Choose the right system and partner.
- Prioritise data quality, security and compliance.
- Pilot thoroughly
- Invest in change management, detailed documentation and comprehensive training.
- Establish robust post-go-live support.
ERP implementation is a team sport. The businesses that win are those that plan meticulously, engage stakeholders strategically and never lose sight of the people behind the process.
Ready to embark on your ERP journey?